Privacy Policy

Who We Are

This Privacy Policy describes how vestral (vestral Solutions Limited) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable privacy legislation.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: When you reach out through our contact forms, we collect your name, email address, phone number, and message content.
• Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and browsing patterns.
• Technical Data: We gather information about your device, browser type, IP address, and operating system to optimize your experience.
• Cookie Data: We use cookies and similar technologies to enhance functionality and personalize your visit.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you voluntarily provide information through contact forms or opt into communications, we process your data based on your explicit consent.
• Legitimate Interests: We process certain information to improve our services, ensure website security, and analyze usage patterns to better serve our community.
• Legal Obligation: We may process data when required by applicable laws, regulations, or government requests.

How We Use Your Information

We use the information we collect for specific purposes:

• Responding to your inquiries and providing customer support
• Improving and personalizing your browsing experience
• Analyzing website performance and user behavior
• Sending you updates, newsletters, or promotional content (only with your consent)
• Maintaining website security and preventing fraud
• Complying with legal obligations and protecting our rights

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact Form Messages: Up to 24 months after your last interaction with us, allowing us to maintain communication history and respond to follow-up inquiries.
• Analytics and Usage Data: Up to 14 months, providing us with sufficient historical data to identify trends and improve our services.
• Server Logs: Up to 12 months for security monitoring and troubleshooting purposes.
• Cookie Data: As specified in our Cookie Policy, varying from session-based to 12 months depending on the cookie type.

After these periods, we securely delete or anonymize your information unless legal obligations require us to retain it longer.

Your Privacy Rights

You have important rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: You may limit how we use your information in certain circumstances.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track website performance. We use both session-based cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can manage your cookie preferences through your browser settings or our cookie management tools. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Supervisory Authority

You have the right to lodge a complaint with the privacy authority in your jurisdiction if you believe we have violated your privacy rights. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC) to file a complaint regarding our handling of your personal information. We encourage you to contact us first so we can address your concerns directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our services constitutes acceptance of any modifications to this policy.